Frequently asked questions
Please read our frequently asked questions first.
Which payment systems does Disinall accept?
Disinall accepts payments by iDEAL, VISA, MasterCard, American Express, CartaSi, Cartes Bancaires, PayPal, Bankoverschrijving, SOFORT Banking, Bancontact, Belfius Direct Net, KBC/CBC Payment Button, Giropay en EPS.
You can trust us with your online shopping. Your personal data are safe with us thanks to special safety technology (SSL certificate). That’s a comforting thought!
Your payment is processed through the secure payment system of Mollie, which was designed to make all payments in a user-friendly environment, with optimal security and privacy. For more information, please go to Mollie.
How do I know if my order has been placed?
Once your order has been placed, you will receive an email with a confirmation of receipt of your order. You will also see a concluding page on the website to thank you for the order. Don’t see this page? Then your order was probably unsuccessful. In that case, please contact us at firstname.lastname@example.org or call us at +31 (0) 651 773 998.
What are the shipping costs?
The standard shipping costs are €5.95. We offer free shipping ✔️on orders over €50.00 to the UK, Ireland, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
Within the Netherlands we offer free shipping ✔️on orders over €30.00.
When will my order be delivered?
Orders are delivered within 1 – 3 business days in the United Kingdom, Ireland, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
You can check the Track & Trace code you receive by email to determine where your order is currently located.
Can I return my order?
You can return your order within 14 days after placing the order without incurring any penalties and without being required to provide a reason. This is provided that you still have the confirmation of receipt, the product has not been used, and it is still in its original packaging. You also have the option of having the order amount – if paid – refunded within 30 days.