It is possible to return your orders. Disinall has an excellent service and guarantee system.

14 days return policy

You can return your order within 14 days after ordering without incurring any penalties and without being required to give a reason, provided you still have confirmation of receipt, the product has not been used, and it is still in its original packaging. You also have the option of having the order amount – if paid – refunded within 30 days. For more information, please see our Terms and Conditions.

Product Returns

If you would like to return a product, you can send an email to Disinall at in which you must include your order number, your name and address, and the reason for the return. Our customer service will then make an agreement with you to enable you to return the product via PostNL. Please note the following when returning a package:

  1. The product must be unused and correctly packed in the original packaging.
  2. The product must be accompanied by the confirmation of receipt.