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FAQ about - Returning

Frequently asked questions about returning.

2 frequently asked questions

You can return your order within 14 days after receiving the order without incurring any penalties and without being required to give a reason. Provided you still have the order confirmation, the product has not been used and it is still in its original packaging. You also have the option of having the purchase amount and shipping costs, if any, refunded within 30 days.
If you would like to return a product, you can send an email to Disinall at info@disinall.nl in which you must include the order number, your name, your address and the reason for the return. Our customer service will then make an agreement with you to enable you to return the product via PostNL, DHL or DPD. Please note the following when returning a package:

  1. The product must be unused and correctly packed in the original packaging.
  2. The product must be accompanied by the packing slip.

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